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Restaurant Operations Manager

2 months ago

New York, New York, United States Le Rock Full time
About Le Rock

Le Rock is a critically acclaimed restaurant located in the iconic 45 Rockefeller Plaza space overlooking Rockefeller Center. Our restaurant is praised for our updated French fare, exciting all-natural wine program, and warm hospitality. We are a value-driven company with an emphasis on integrity, quality, respect, and employee needs.

Job Summary

We are seeking an experienced Assistant General Manager to join our team as we expand our operations. The ideal candidate will display an excitement for food, hospitality, and overall excellence. As a critical member of our team, a successful manager will ensure efficient restaurant operations, maintain high production, productivity, quality, and customer service standards, and help motivate our staff to provide excellent hospitality.

Responsibilities
  • Understand and perform job duties to the expectations of the Restaurant team
  • Build and manage a team of FOH and BOH team members; coordinate daily FOH and BOH restaurant operations
  • Budget for controllable costs and oversee financial reporting
  • Cultivate a culture of hospitality for all stakeholders that supports the businesses objectives and growth
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Train new and current employees on proper hospitality SOPs
  • Actively participate in service, filling in, modeling, and inspiring staff
  • Implement, oversee, and maintain all company policies and procedures
  • Create a positive company culture of commitment to excellence
  • Schedule, organize, and supervise shifts
  • Prepare tip reconciliations on a daily basis as part of weekly payroll processing
  • Conduct missed punch audit, tip keeping, and
  • Assist new hire onboarding, training, and orientation
  • Appraise staff performance and provide feedback in a timely and professional manner
  • Maintain standards according to DOH, safety, and employment regulations
  • Assist and support a busy New York City door and reservation team
  • Maintain a good working relationship with others by promoting teamwork and fostering a harmonious work environment
  • Perform other duties and responsibilities as required or requested
Qualifications & Experience
  • 2+ years experience in management in a high-volume restaurant
  • Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform employees and customers
  • Natural wine experience
  • Independent, self-motivated thinker
  • Strong leadership and communication skills
  • Lead with integrity and discipline
  • Organized and detail-oriented; have the eye for service
  • Desire and ability to teach and foster growth
  • Ability to problem-solve, multi-task, and delegate timely and effectively
  • Upscale or fine dining experience
  • Proficient in Google Suite, Microsoft Office
  • Familiarity with restaurant management software (specifically Toast)
  • Knowledge of Schedulefly, Resy