Patient Service Representative

6 days ago


Forest Grove, Oregon, United States Community Care Partners Full time
Job Summary

The Patient Service Representative is a vital member of our front office team at Community Care Partners. As a key point of contact for patients, you will provide exceptional customer service, ensuring a positive experience for all who interact with our clinic.

Key Responsibilities
  • Provide exceptional customer service to patients, responding to their needs and concerns in a timely and professional manner.
  • Collect and validate patient insurance information, identification, and prepare registration forms as required.
  • Assist patients with completion of pre-registration forms, ensuring all items are signed and medical records are distributed.
  • Inform patients of costs of care being provided, collect all fees, and apply to patients' charts.
  • Collect and record copayments and outstanding balances, and balance cash drawer daily.
  • Cover medical records and prior authorizations when needed.
  • Communicate efficiently to back-office staff regarding needs of patients.
  • Maintain confidentiality of sensitive patient information at all times.
  • Answer the phone in a professional manner and follow procedures for routing calls.
  • Ensure reception area and waiting rooms are clean, regularly sanitizing counters, surfaces, and reception area items.
Requirements and Qualifications
  • High school graduate or equivalent required.
  • A minimum of one (1) year of customer service experience required.
Job Family and Function

Job Family: Clinic Support

Job Function: Front Office



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