Student Accounts Coordinator
4 weeks ago
The Student Accounts Coordinator will be responsible for managing the monthly payment plan, processing payments and inquiries, and maintaining accurate payment plan accounts. This role will also involve managing e-commerce platforms, processing student account payments, and reconciling daily postings.
Key Responsibilities- Manage the monthly payment plan, including processing enrollments, payments, and inquiries
- Manage e-commerce platforms for adjustments, changes, and additions
- Process student account payments and reconcile daily postings
- Assist with refund processing and posting
- Upload Residential Life charge files
- Process electronic forms (FERPA, Title IV Waivers)
- Respond to student financial services inquiries via email, phone, and in-person
- 1-3 years of customer service experience, preferably in higher education
- Associate's degree or higher
- Attention to detail and basic computer skills
- Excellent public relations, oral and written communication skills
- Ability to establish and maintain effective working relationships
Iona University is a private, Catholic institution of higher learning with a diverse community of learners and scholars dedicated to academic excellence and the values of justice, peace, and service. As an equal opportunity employer, Iona University encourages applications from qualified candidates who reflect the wider world in which we live.
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