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Airport Operations Manager

1 month ago

Los Angeles, California, United States Worldwide Flight Services Full time
About WFS

At Worldwide Flight Services, we're committed to delivering exceptional cargo handling and logistics solutions to our customers. As a Manager-on-Duty, you'll play a critical role in ensuring the smooth operation of our airport facilities, overseeing a team of professionals who share your passion for excellence.

Job Summary

As a Manager-on-Duty, you'll be responsible for directing supervisory personnel, overseeing staffing requirements, and ensuring customer satisfaction through daily feedback. You'll also serve as a liaison between first-level supervisors and upper management, proactively monitoring employee performance to ensure that customer satisfaction, safety, security, quality, and employee relations meet or exceed standards.

Key Responsibilities
  • Direct and supervise a team of airport operations staff, ensuring that all tasks are completed efficiently and effectively.
  • Oversee staffing requirements, ensuring that adequate personnel are available to meet customer demands.
  • Monitor and report on employee performance, providing feedback and coaching to improve overall performance.
  • Act as a liaison between first-level supervisors and upper management, ensuring that communication is clear and effective.
  • Proactively identify and address potential issues, ensuring that customer satisfaction, safety, security, quality, and employee relations meet or exceed standards.
Requirements
  • Two to five years of previous management/specialist supervisory experience in field service duties.
  • College degree or equivalent experience.
  • Airline pricing experience.
  • Ability to work weekends, holidays, and days off.
Preferred Skills
  • Familiarity with personal computer software.
  • Independent judgment and decision-making skills.
  • Excellent interpersonal and communication skills.
  • Ability to read, write, fluently speak, and understand the English language.
Perks & Benefits
  • Access to up to 50% of earned wages before payday through the Branch app.
  • On-the-spot awards through the Awardco Platform.
  • Multiple options for medical care.
  • Travel discounts, pet insurance, and more.
  • Wellness programs for all employees.
  • 401k program with company match.
  • Opportunities for internal mobility and transfers.
Equal Opportunity Employer

Worldwide Flight Services is an equal opportunity employer committed to employment equity and inclusion. We welcome applications from all qualified individuals.