Office Manager

1 month ago


Baltimore, Maryland, United States Craft Consulting LLC Full time
Job Overview

Craft Consulting LLC is seeking an experienced Office Manager to oversee the day-to-day operations of our private psychiatric practice. This role requires strong organizational skills, attention to detail, and excellent communication and interpersonal skills.

Key Responsibilities
  • Manage administrative tasks, including scheduling appointments, managing calendars, and coordinating meetings.
  • Oversee billing and insurance processing, ensuring accuracy and timeliness.
  • Maintain office supplies and equipment, ordering as needed to ensure uninterrupted workflow.
  • Develop and implement office policies and procedures to streamline operations and enhance efficiency.
Staff Management
  • Supervise office staff, providing guidance, training, and support as needed.
  • Conduct regular performance evaluations and provide feedback to staff members.
  • Handle scheduling, time-off requests, and other personnel matters in collaboration with the practice manager or owner.
Patient Relations
  • Welcome and assist patients, ensuring a positive and welcoming experience.
  • Address patient inquiries and concerns promptly and professionally.
  • Maintain patient records and ensure compliance with confidentiality regulations (HIPAA).
Financial Management
  • Monitor accounts receivable and follow up on outstanding balances.
  • Prepare financial reports and assist with budget planning as needed.
  • Coordinate with the billing department or external billing service to ensure accurate and timely submission of claims.
Qualifications
  • Proven experience in office management or healthcare administration, preferably in a psychiatric or mental health setting.
  • Strong organizational skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Proficiency in office software and electronic health records (EHR) systems.
  • Knowledge of healthcare billing and insurance processes.
  • Ability to maintain confidentiality and adhere to ethical standards in handling sensitive information.

Craft Consulting LLC is an organization that assists health providers with attaining and maintaining compliance and excellence.


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