Assistant Property Manager

1 day ago

New York, New York, United States FirstService Residential Full time
Job Overview:

As an Assistant Property Manager at FirstService Residential, you will play a crucial role in supporting the daily operations of a 534-unit rental property in Astoria. Your responsibilities will include:

  • Effective tenant communication, escalating issues to supervisors when necessary.
  • Lease Assignment and Sublet processes from start to finish.
  • Responsible for occupant changes, rent roll updates, and NSF notifications.
  • Monitor AirBnB rentals to prevent illegal rentals.
  • Track arrears, send notices, and follow up with residents.
  • Respond to tenant complaints and follow up on nuisance issues.
  • Daily review of FSR's 24/7 Customer Care Call Center for log issues and inquiries.
  • Communicate with ClickPay and residents to resolve billing issues.
  • Respond to Landlord verification requests.
  • Follow up on renewals to ensure timely responses and proper paperwork.
  • Process new leases, renewals, cancellations, and extensions in Yardi.
  • Maintain renewal spreadsheets, vacancy reports, bedbug tracking reports, and concession spreadsheets.
  • Ensure timely return of security deposits.
  • Input ancillary charges and credits to tenant accounts.
  • Prepare and send move-in packages, ensuring a smooth resident move-in.
  • Track move-outs, coordinate with Resident Managers on damages and key returns.
  • Perform sales and leasing activities, including prospect tours, application processing, and lease preparation.
  • Inspect apartments prior to move-in, ensuring they are in move-in ready condition.
Requirements:
  • Bachelor's degree required.
  • Two to three years' experience in New York City residential rental property management.
  • NYS Sales license preferred, required within 150 days of hire.
  • Fair housing certificate required within 60 days of hire.
  • Superior verbal and written communication skills, with proven customer service experience.
  • High energy, ability to multitask under pressure, and adapt to change.
  • Proven leadership and teamwork skills, with a working knowledge of Microsoft Office and Windows environment.
  • Experience with Yardi Voyager, AvidXchange, and ClickPay is a plus.
What We Offer:

As a full-time non-exempt associate, you will be eligible for comprehensive benefits, including medical plans, dental, vision, life insurance, short-term disability, legal, and identity theft protection. You will also receive company-paid life insurance, long-term disability, and benefits from our employee assistance program. Additionally, you will be eligible for paid time off, paid holidays, and a 401k with company match.

Compensation: $28 - $33 / hr

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