Customer Service Representative
1 month ago
At Think Bank, we're seeking a skilled Customer Service Representative to join our team. As a Teller, you will be responsible for providing exceptional customer service, answering questions, and assisting with transactions. You will have the opportunity to interact with customers, expand their banking relationship with us, and collaborate closely with the branch team and support staff to ensure a seamless customer experience.
Key responsibilities include:
- Greeting customers and making them feel welcome
- Engaging in conversation with existing customers to understand their needs and recommend appropriate products and services
- Following up with customers to ensure their needs are met and their experience is outstanding
- Communicating with branch staff to create a collaborative environment and ensure an outstanding customer experience
- Processing transactions for customers to help them manage their finances
Requirements:
- High school diploma or GED equivalent required
- Bachelor's degree preferred
- 6 months of experience in customer service or retail environment
This is a part-time position working approximately 20-25 hours/week. The hours for this role will range from 7:15 AM - 6:15 PM Monday through Friday, and Saturdays from 8:45 AM - 12:45 PM.
Benefits include:
- Health insurance with HSA contribution
- Dental insurance
- Vision insurance
- Up to 23 days of PTO annually
- Seven paid holidays
- Four weeks of paid family leave
- Up to 7.5% 401(k) employer match
- Tuition reimbursement
- Clothing allowance
At Think Bank, we value our differences and understand that diversity and inclusion are good for business and make our company stronger. We're focused on delivering on the promise of being a great place to work and creating an environment where all employees feel they have the opportunity to achieve their goals.
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