Senior Communications Specialist
23 hours ago
Trustpoint.One is seeking a Senior Communications Specialist to join our team. The ideal candidate will be client-focused, organized, and team-oriented, with excellent communication and analytical skills.
This is a:
- 40 hr/wk position with NO flextime or weekend work available
- Work schedule is 8:30am – 5pm Monday - Friday
- 3 month contract-to-hire position
- Hybrid, and candidates must live and work in the Greater Richmond, VA area
Responsibilities:
- Handle complex verbal and written communications from law firms and claimants concerning settlement inquires.
- Act as a brand ambassador to represent the firm in a positive manner through written and verbal communication.
- Display courteous and professional dialogue whether through email or phone.
- Engage law firms and claimants by going the extra mile and providing outstanding customer service.
- Record notes in program database according to the procedures for each project.
- Review calls or claims to provide information to the law firm, client, and other counsel outside the firm.
- Review financial and/or medical records and apply complex methodology in order to value claims.
- Research and gather additional information on financial and medical terminology.
- Prepare correspondence to communicate benefit determinations.
Requirements:
- Bachelor's degree and/or prior law firm experience and/or Paralegal Certificate and/or 2+ years of customer service experience.
- Demonstrate strong verbal and written communication skills to include the drafting of clear, concise emails and the presentation of questions that are pertinent to assignments.
- Demonstrate strong working knowledge of MS Office Suite (Word, Excel, PowerPoint, and Outlook). Excel skills highly desired.
- Demonstrate strong attention to detail and accuracy.
- Professional appearance, work standards, and demeanor that is reflective of a law firm setting.
- Capacity for performing tasks requiring high levels of analytical ability.
Equal Employment Opportunity:
Trustpoint.One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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