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Beverage Service Specialist
2 months ago
Position Overview:
The Beverage Service Specialist is tasked with crafting food and drink selections, serving beverages and meals to guests in accordance with state and federal age regulations, and managing lounge/bar operations.
Qualifications:
- Experience of three to six months in a related field; or a suitable combination of training and experience.
- Certification in Alcohol Awareness (must adhere to State laws).
- Proficiency in reading, writing, and speaking the English language.
- Ability to identify and resolve issues promptly; develops alternative solutions and employs reasoning even in emotionally charged situations.
- Capability to handle challenging customer interactions; includes the ability to respond swiftly to customer needs and requests for assistance.
- Maintains a high level of professionalism; treats all individuals with respect and consideration, regardless of their status.
- Knowledge of and ability to accurately interpret and follow policies and procedures.
- Understanding of safety and security protocols; reports potentially hazardous conditions; utilizes equipment and materials correctly.
- Ability to articulate and communicate ideas and information clearly and concisely, both orally and in writing.
- Flexibility to meet the demands of the work schedule, including the possibility of working outside of regular hours based on business needs.
Key Responsibilities:
- Verifies customer identification to ensure compliance with age requirements for alcohol purchases.
- Introduces the menu, addresses inquiries, and takes food and beverage orders from guests and/or serving staff.
- Prepares beverage orders, including wine, liquor, and beer.
- Prepares appetizers and food items according to established recipes and standards.
- Oversees seating in the lounge/bar area to ensure all guests receive prompt service.
- Calculates bills and processes payments; maintains and balances sales receipts.
- Proactively manages issues related to excessive drinking by taking appropriate measures, such as ceasing alcohol service and informing management of potential concerns.
- Cleans bars, work areas, and tables, as well as glassware, utensils, and bar equipment.
- Maintains cleanliness and organization of the kitchen and lounge area; ensures proper stocking and cleaning at the end of each shift.
- Plans, organizes, and oversees the operations of the lounge/bar area.
- Prepares fruit for drink garnishing.
- Arranges bottles and glassware to create appealing displays.
- Develops drink recipes.
- Conducts weekly inventory of liquor, food supplies, and equipment; orders or requisitions supplies as necessary.
- Ensures daily maintenance of temperature logs and waste logs.
- Receives and inspects foodstuffs and supplies to confirm quality and quantity meet established standards.
- Ensures proper reporting of tips for tax purposes.
- Performs additional duties as assigned.
Property Overview:
Aloft El Paso Downtown offers a vibrant atmosphere, conveniently located near businesses, government offices, and cultural attractions, with breathtaking natural beauty just outside the city. Guests can socialize at our w xyz bar, grab a snack from re:fuel by Aloft, our 24/7 pantry, or relax in our re:mix lounge. Each Aloft room features our ultra-comfortable signature bed, walk-in shower, custom amenities by Bliss Spa, and more.
Company Overview:
As a leader in third-party hotel management, our expanding portfolio includes over 1,550 hotels across all 50 states and 22 countries, ranging from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels. Our associates worldwide are dedicated to serving guests and achieving exceptional results, thriving in a culture that inspires everyone to excel.
Benefits:
After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:
- Daily Pay options available.
- Medical, Dental, and Vision Coverage.
- Short-Term and Long-Term Disability Income.
- Term Life and AD&D Insurance.
- Paid Time Off.
- Employee Assistance Program.
- 401k Retirement Plan.
