Service Operations Manager

3 weeks ago


Upper Marlboro, Maryland, United States H&E Equipment Services Full time

We are seeking a highly skilled Service Manager to oversee all service operations, ensuring efficiency, quality, and customer satisfaction.

The ideal candidate will have 2-5 years of management experience in repair, installation, service, support, or leadership roles, with strong administrative, organizational, and service-oriented capabilities.

Key responsibilities include:

  • Leading and overseeing all service operations to ensure efficiency, quality, and customer satisfaction.
  • Building and maintaining strong customer relationships through exceptional service and communication.
  • Managing P&L budgeting for the service department to achieve financial targets and objectives.
  • Providing training, coaching, and support to service employees to enhance their skills and capabilities.
  • Supervising and managing the service technicians' work area to ensure organization, cleanliness, and compliance with safety standards.
  • Ensuring all safety protocols and procedures are followed by service technicians and staff.

We offer competitive wages, excellent benefits, paid holidays, paid time off, and a 401K retirement savings plan with company match.

H&E Equipment Services is an Affirmative Action and Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.



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