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Patient Access Specialist

3 months ago

Morrisonville, New York, United States Behavioral Health Services North Inc Full time
Position Overview

A Spanish version of this position is available upon request
La version de esta posicion esta disponible en Español si es requerida

Behavioral Health Services North Inc, a leading organization dedicated to comprehensive care in the community, is seeking dedicated professionals to enhance our expanding team.

Your Responsibilities:

The client intake coordinator serves as the initial point of contact, ensuring a superior experience for individuals seeking our services. This role is essential in embodying the organization's core values while delivering outstanding patient interactions. As a client intake coordinator, proficiency in electronic medical record (EMR) systems, active listening, and effective problem-solving are crucial. You will play a vital role in shaping the first impression for those we assist.

Benefits of Joining Us:

  • Comprehensive benefits package, including tailored health coverage, paid leave, and holiday compensation
  • Engagement within the community, contributing to meaningful change alongside passionate colleagues
  • Supportive leadership, mentorship for personal development, and extensive training opportunities
  • As a rapidly evolving organization, numerous pathways for career advancement
  • Community perks, loan forgiveness options, and additional benefits

Your Daily Activities May Include:

  • Assisting clients in understanding and accessing our services more effectively. Utilize your training, problem-solving abilities, and team support to respond to client inquiries efficiently
  • Documenting client interactions accurately. Employ your attentive listening skills to quickly identify the essence of a client's question and record all communications in real-time
  • Collecting essential demographic and insurance details and inputting data into the departmental system
  • Directing specific and complex inquiries to the appropriate resources (management, clinical support, billing inquiries, etc.)
  • Performing additional responsibilities as required

Qualifications and Skills:

  • Minimum of 2 years' experience in a customer service role
  • Associate's degree preferred
  • Strong familiarity with Microsoft Office 365 and Teams
  • Above-average proficiency with Avatar (test out)
  • Valid driver's license and reliable transportation for local and regional travel

Behavioral Health Services North Inc is an Equal Opportunity Employer, committed to fostering Diversity, Equity, and Inclusion in its hiring and employment practices, ensuring that every team member feels valued and can thrive both personally and professionally.

All applicants will be considered for employment without regard to age, race, creed, color, national origin, sexual orientation, military status, sex, disability, genetic predisposition or carrier status, marital status, arrest record or status as a victim of domestic violence, familial status, gender/gender expression, reproductive health decisions, citizenship or immigration status, or any other factor prohibited by law.