Customer Relations Associate

3 weeks ago


Cleveland, Ohio, United States Lake CLE Full time

At Lake CLE, we are seeking a highly motivated and customer-focused individual to fill the role of Customer Relations Associate. As a key member of our team, you will play a vital part in ensuring customer satisfaction, managing sales inquiries, and collaborating with various departments to deliver outstanding service and meet sales goals.

Key Responsibilities:

  • Coordinate customer transactions, including order processing and sales inquiries.
  • Generate customer orders, estimates, and service recommendations.
  • Verify product details, quantities, and pricing on all orders to ensure accuracy.
  • Provide daily customer support to address inquiries and assist with their needs.
  • Follow up on customer inquiries and requests promptly.
  • Maintain and update customer records and files for efficient tracking and communication.
  • Resolve customer complaints professionally and effectively.
  • Collaborate with the management team to develop corrective actions aligned with company goals.

Preferred Skills:

  • Demonstrated ability and desire to always keep the customer first, addressing their needs and ensuring satisfaction throughout the sales process.
  • Proficiency in MS Office applications such as Word, Excel, and Outlook.
  • Problem-solving mindset and a commitment to continuous improvement.
  • Capable of addressing practical issues and handling various scenarios.
  • Strong written and verbal communication skills, maintaining high standards in all forms of communication, including email.


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