Oracle Appl Support Specialist

3 weeks ago


Richmond, Virginia, United States Saxon Global Full time
About the Role

The Applications Support Specialist position is responsible for providing technical support for the University's Third-party systems as well as the ERP (Banner) system. This includes troubleshooting and resolving issues, ensuring applications are up-to-date, and extracting data for custom reports.

Key Responsibilities
  • Work with stakeholders and vendors to troubleshoot and resolve technical issues
  • Ensure applications are up-to-date and compliant with IT policies
  • Extract data from various systems for custom reports and input feeds
  • Design, develop, and deploy process improvements with department staff and faculty
  • Define system scope and objectives, determine programming requirements, and establish project estimates
  • Prepare technical specifications and review work of project team members
  • Develop practical reporting tools for business departments and analyze their activities and trends
  • Conduct business process analyses of university departments and understand their policies and procedures
  • Maintain regular contact with university administration, faculty, and staff, and develop a positive client relationship
Requirements
  • ERP data extraction and custom reporting experience
  • Technical planning and project management skills
  • Ability to work with stakeholders and vendors
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills


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