IT Service Desk Analyst

3 days ago


Orlando, Florida, United States InnovaCare Health Full time
Job Summary

InnovaCare Health is seeking a highly skilled IT Service Desk Analyst to join our team. As an IT Service Desk Analyst, you will play a crucial role in assisting users with technical issues, ensuring smooth operations, and maintaining a positive user experience.

Key Responsibilities:
  • Provide exceptional customer service and technical support to users via phone, email, and in-person.
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
  • Document incidents and service requests using our Service Desk system.
  • Escalate complex problems to appropriate teams for resolution.
  • Collaborate with colleagues to resolve customer issues and improve overall service delivery.
Requirements:
  • Bachelor's degree in Computer Science, Technical, Computer, Information Technology, or related field.
  • Minimum three years of tech support experience.
  • Excellent verbal and written communication skills.
  • Organizational and multitasking abilities.
  • Logical thinking and ability to apply past knowledge to new problems.
  • Strong computer literacy and adaptability to various operating systems.
  • Self-motivated and goal-oriented.
Work Environment:

Thrive in a fast-paced environment where proactive follow-up is essential.

Minimum Required Education, Experience & Skills:

  • Bachelor's Degree in Computer Science plus three years of tech support experience.
  • A+ and Net+ Certification or equivalent required.
  • Advanced computer literacy skills.
  • Ability to adapt to a range of operating systems.
  • Verbal communications, listening and phone skills.
  • Organizational and multi-tasking skills.
  • Think logically and improvise to apply past knowledge and situations to new problems or symptoms.
  • Self-motivated with the ability to stay focused and meet goals, while proactively following up where store staff may not.
  • Establish a good relationship with other agents; working together and sharing knowledge is by far one of our department's most valuable strengths.
  • Work in fast-paced environment.

Physical & Mental Requirements:

  • Required immunizations and vaccinations.
  • Ability to lift upwards of 50 pounds.
  • Ability to push or pull heavy objects using up to 100 pounds of force.
  • Ability to stand or sit for extended periods of time.
  • Ability to use fine motor skills to operate equipment and/or machinery.
  • Ability to receive and comprehend instructions verbally and/or in writing.
  • Ability to use logical reasoning for simple and complex problem solving.


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