Customer Care Specialist

4 weeks ago


Calverton Park, Missouri, United States Buckner Energy LLC Full time

Buckner Energy LLC is a prominent player in the electrical and electronic manufacturing sector. We are in search of a dedicated and customer-focused individual to take on the role of a Call Support Representative. In this position, you will serve as the initial contact for our clients, delivering outstanding assistance and addressing inquiries to guarantee customer satisfaction.

Key Responsibilities
  • Manage incoming calls from customers and effectively resolve their inquiries and issues.
  • Offer detailed product information, pricing, and availability to clients.
  • Process customer orders while ensuring accurate and timely data entry.
  • Refer complex issues to the relevant departments for further assistance.
  • Keep precise customer records and update information as necessary.
  • Work collaboratively with internal teams to resolve customer concerns and enhance processes.
  • Follow up on customer inquiries that are not immediately resolved to ensure total customer satisfaction.

Qualifications

  • High school diploma or equivalent qualification.
  • Demonstrated experience in customer service or a call center setting.
  • Exceptional communication and interpersonal abilities.
  • Strong problem-solving skills and meticulous attention to detail.
  • Proficient in computer applications and data entry tasks.
  • Ability to work autonomously as well as part of a team.
  • Willingness to adapt to a fast-paced and dynamic work environment.

Perks and Benefits

  • Comprehensive Health Care Plan (Medical, Dental & Vision).
  • Retirement Savings Plan (401k, IRA).
  • Life Insurance Options (Basic, Voluntary & AD&D).
  • Family Leave Policies (Maternity, Paternity).
  • Opportunities for Training & Development.
  • Access to Wellness Resources.
  • Stock Option Opportunities.


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