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Patient Services Representative
2 months ago
Signature Health is seeking a highly skilled Patient Services Representative to join our team. As a Patient Services Representative, you will play a critical role in ensuring the smooth operation of our healthcare services. Your primary responsibility will be to provide exceptional patient support by ensuring the thorough completion of patient registration, maintaining the accuracy of patient information and insurance coverages in our Electronic Health Record (EHR) system.
Key Responsibilities- Provide excellent patient support by ensuring the thorough completion of patient registration and maintaining the accuracy of patient information and insurance coverages in the EHR system.
- Ensure a consistently excellent patient experience by answering phone calls, greeting patients and their families, checking in patients for their appointments, and assisting patients with scheduling.
- Demonstrate a friendly, courteous, and welcoming first impression to patients and their families.
- Ensure all patient registration items, required data, and documents are consistently and accurately captured and updated as needed in the EHR system.
- Accurately schedule all of SH's available services while ensuring provider/clinician schedules are effectively managed.
- Consistently address and collect copayments and other amounts owed, ensuring patients are aware of their financial responsibility and referring them for financial assistance when needed.
- Demonstrate dependability, patience, kind, and professional communication, and willingness to assist colleagues.
- Ensure all patient insurance and coverages have been properly verified and are accurately reflected in the EHR system.
- Provide administrative support to the office, including scanning, faxing, and mailing.
- Demonstrate efficiency through multi-tasking and organization to ensure all daily tasks are consistently completed.
- Demonstrate proficiency in Epic, our EHR system, and other platforms necessary to complete assigned tasks.
- Protect patient confidentiality and right to privacy by adhering to HIPAA regulations at all times.
- High School Diploma or equivalent required.
- 1 year office, customer service, or related experience required. Medical office experience preferred.
- Previous experience in a primary care or behavioral health setting preferred.
- Knowledge of insurance, specifically Medicare, Medicare Advantage, and Medicaid preferred.
- Experience working with an EHR system required; EPIC experience preferred.
- Demonstrated proficiency with Microsoft Office, Word, and Excel.
- Demonstrated fluency in communicating in English and other required language (i.e., Spanish) verbally as well as in written form required.
Work is normally performed in a typical interior/office/clinical work environment. While hours of operation are generally standard, flexibility to work evenings and extended hours may be required. Requires periods of sitting, standing, telephone, and computer work.
Adequate hearing and speaking skills are required to perform job duties, including reading information from printed sources and computer screens. Occasional lifting and carrying items weighing up to 15 pounds, unassisted. Possible exposure to blood-borne pathogens while performing job duties. Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting, and sitting, with some lifting, pushing, and pulling exerted regularly throughout a regular workday.
