Patient Service Representative

4 weeks ago

Lakewood, Ohio, United States Central Ohio Primary Care Full time
Job Title: Patient Service Representative - Upper Arlington Preventative Primary Care

Central Ohio Primary Care Physicians is seeking a highly skilled Patient Service Representative to join our team at our Upper Arlington Preventative Primary Care office.

Job Summary:

The Patient Service Representative is a key point of contact for patients and provides exceptional customer service from start to finish during their visit. This role works closely with patients, clinical teams, and business offices to ensure timely patient flow, accurate registration, and efficient check-out processes.

Responsibilities:
  • Ensure patients have a positive experience during their visit, whether in-person, telehealth, or over the phone.
  • Communicate regularly with clinical staff to ensure patients and office needs are met.
  • Greet patients and complete established check-in procedures upon arrival, including registration and insurance verification.
  • Collect copays, deductibles, and/or outstanding balances.
  • Responsible for checking patients out and scheduling follow-up appointments, as well as communicating necessary items at time of check-out.
  • Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner, directing or escalating inquiries when needed.
  • Complete clerical tasks, including distributing mail and reports, filing, scanning, scheduling, data input, and general support to all office personnel.
  • Ensure confidentiality of patient data and stay up-to-date with HIPAA regulations.
Qualifications:
  • Preferred: 1 year of administrative experience in a healthcare-related setting.
  • Required: High School diploma or GED.
  • Excellent interpersonal and verbal communication skills, as well as interpersonal relationship building abilities.
  • Strong organizational and written communication skills.
  • Ability to multi-task, prioritize, manage time effectively, and respond timely to patients and/or visitors.
  • Strong knowledge of HIPAA guidelines and understanding of patient privacy, with the ability to demonstrate a high level of confidentiality.
  • Ability to work independently and in a team environment, with the ability to lead by example.
  • Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record (EHR) systems.

This is a full-time role working Monday-Thursday 8:00am-4:30pm and Friday 8:00am-12:30pm.

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