Patient Services Coordinator

2 days ago


Lakewood, Ohio, United States Signature Health Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Services Representative to join our team at Signature Health. As a key member of our patient access team, you will play a vital role in ensuring the smooth and efficient registration process for our patients.

Key Responsibilities
  • Provide exceptional patient support by accurately capturing and updating patient registration information in our electronic health record (EHR) system.
  • Ensure timely and accurate scheduling of patient appointments, while effectively managing provider schedules.
  • Collect and process patient payments, ensuring patients are aware of their financial responsibilities and referring them for financial assistance when needed.
  • Provide administrative support to the office, including scanning, faxing, and mailing.
  • Demonstrate proficiency in Epic, our EHR system, and other necessary platforms to complete assigned tasks.
Requirements
  • High School Diploma or equivalent required.
  • 1 year of office, customer service, or related experience required; medical office experience preferred.
  • Previous experience in a primary care or behavioral health setting preferred.
  • Knowledge of insurance, specifically Medicare, Medicare Advantage, and Medicaid preferred.
  • Experience working with an EHR system required; Epic experience preferred.
Working Conditions

This role requires a high level of accuracy, attention to detail, and excellent communication skills. You will work in a fast-paced environment, often handling multiple tasks simultaneously. A valid driver's license and reliable transportation are not required for this position.

Signature Health is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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