Business Development Center Representative Specialist

6 days ago


Scranton, Pennsylvania, United States Toyota of Scranton Full time

At Toyota of Scranton, we're committed to delivering exceptional customer experiences. As a Business Development Center Representative, you'll play a vital role in driving sales and growth.

Key Responsibilities:

  • Contact customers via inbound and outbound phone calls to inform them about our services and schedule appointments for the service department.
  • Engage with internet service leads to turn them into satisfied customers.
  • Implement retention and recall campaigns to ensure our valued customers remain loyal.
  • Analyze declined operations and re-market them to maximize sales potential.
  • Promote Toyota Care Plus Marketing initiatives to attract new customers.
  • Prepare and write up repair orders (ROs) efficiently.
  • Set up daily tasks for our Automotive Service Managers (ASMs).
  • Review national service histories and provide critical insights.
  • Assist ASMs in updating customers throughout the day and identifying potential sales opportunities.

We Offer:

  • A competitive estimated salary of $45,000 - $60,000 per annum based on your skills and experience.
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurance
  • Life Insurance
  • Supplemental Insurances
  • 401K with company match
  • On-the-job training and professional development opportunities

Requirements:

  • High School diploma or equivalent required.


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