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IT Support Specialist

2 months ago

Beaumont, California, United States United Legwear and Apparel Company Full time
Job Summary

The IT Support position at United Legwear and Apparel Company is responsible for providing technical assistance for business operations. This role will install, upgrade, and troubleshoot hardware and software systems, ensuring seamless functionality and optimal performance.

Key Responsibilities
  • Address user support tickets regarding hardware, software, and networking, meeting Service Level Agreements (SLAs)
  • Guide users through installing applications and computer peripherals, ensuring efficient onboarding
  • Diagnose problems through targeted questioning and provide clear, step-by-step instructions for resolution
  • Conduct remote troubleshooting and test alternative pathways to resolve issues
  • Customize desktop applications to meet user needs, enhancing productivity and user experience
  • Record technical issues and solutions in logs, maintaining accurate documentation
  • Direct unresolved issues to the next level of support personnel, ensuring timely resolution
  • Follow up with users to ensure systems are functional, providing ongoing support
  • Report user feedback and potential product requests, informing business decisions
  • Aid in creating technical documentation and manuals, promoting knowledge sharing and best practices
  • Maintain and resolve issues on Local Area Network (LAN) and Wide Area Network (WAN), ensuring network stability
Requirements
  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
  • Hands-on experience with Windows, Linux, and Mac OS environments
  • Experience with computer and peripherals setup and troubleshooting, including printers and scanners
  • Knowledge of network security practices and anti-virus programs, ensuring data protection
  • Ability to perform remote troubleshooting and provide clear instructions, enhancing user experience
  • Excellent problem-solving and multitasking skills, with a focus on efficiency and effectiveness
  • Excellent interpersonal skills and a team-player attitude, promoting collaboration and communication
Core Technical Skills
  • Windows 10/11, Server
  • MS Office, O365, Exchange/Outlook
  • Experience with IT Ticket system and IT Management system, with a plus for AutoTask and/or Kaseya
  • Active Directory Admin capabilities, including creating and deleting mailboxes and distribution lists
  • Networking gear, including routers, switches, and firewalls
  • Experience with Cisco and SonicWall, with a plus for spam filters and Mimecast