Product Support Specialist

6 days ago


Fort Lauderdale, Florida, United States UKG (Ultimate Kronos Group) Full time
Job Title: Product Support Representative

UKG is seeking a highly motivated and detail-oriented professional to join our Global Support team as a Product Support Representative. As a key member of our team, you will be responsible for delivering an efficient and consistent world-class customer experience.

Key Responsibilities:
  • Provide exceptional support to customers based on agreed Service Level Agreements (SLAs) and key KPIs.
  • Develop in-depth product knowledge on UKG's HR and Workforce Management products.
  • Be the first point of contact for support and distribute workload evenly within the team.
  • Triage and resolve cases expediently utilizing best practice troubleshooting skills.
  • Collaborate and communicate with internal peers and key stakeholders to progress customer issues.
  • Ensure customers are updated on progress of their issue with clear and progressive action plans and next steps.
Requirements:
  • 2+ years' experience in a fast-paced customer service and/or technical support environment.
  • Demonstrated technical troubleshooting and/or problem-solving skills.
  • Demonstrated dedication to customer service and experience managing customer relationships.
What We Offer:

UKG is committed to providing a comprehensive benefits package, including a competitive salary, short-term and long-term incentives, and a range of employee perks. We are an equal opportunity employer and welcome applications from diverse candidates.



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