Customer Excellence Representative

4 days ago


Fort Myers, Florida, United States Paragon Flight Training Full time
Job Title: Customer Excellence Representative

$60,000 - $75,000 per year

We are seeking a highly motivated Customer Excellence Representative to join our team at Paragon Flight Training in Fort Myers and Punta Gorda locations. As a key member of our staff, you will be responsible for delivering exceptional customer service and ensuring our students receive the highest level of support.

About Us:

Paragon Flight Training is committed to providing the industry's best pilot training experience, and we're looking for an ALL-STAR who can help us achieve this goal.

About the Role:

  • Work directly with students and staff to resolve any issues or concerns they may have.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Collaborate with the sales and admissions teams to ensure a seamless experience for prospective students.
  • Provide detailed tracking correspondence with students using our CRM system.
  • Offer tours of our facilities and aircraft to prospective students.
  • Enroll and schedule new students.
  • Engage current students to discuss their training progress.
  • Organize and assist with student events.
  • Work with flight instructors regarding student progress.

Requirements:

  • 2+ years' experience in a customer-facing role, preferably in retail or similar environment.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proven track record of improving customer satisfaction and retention.
  • Strong organizational and time management skills.
  • Ability to pass a background check and participate in our initial and random drug screening program.


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