Customer Service Representative

3 days ago


Fort Myers, Florida, United States Sam Galloway Ford-Lincoln Full time
Job Overview

We are seeking a highly motivated individual to join our team as a Customer Service Representative at Sam Galloway Ford-Lincoln. This role will involve assisting customers with their service needs, ensuring they receive a 5-star experience.

Key Responsibilities
  • Prepare and present accurate estimates of cost for parts and labor to customers
  • Monitor the progress of each vehicle throughout the day and update customers on its status
  • Verify that final invoices reconcile with the work performed on repair orders
  • Be available on the service drive to meet and greet customers, ensuring they are taken care of in a timely manner
  • Perform active delivery, explaining the Multi-Point Inspection and all completed work and charges to customers
Requirements
  • A proven track record of achieving exceptional customer satisfaction
  • A high degree of personal ownership and accountability
  • A high degree of integrity and professionalism
  • The ability to work in a fast-paced environment
  • Excellent communication skills
  • Reynolds and Reynolds experience is a plus
Benefits
  • A family-owned and operated business with stability and security
  • An experienced and tenured management staff
  • A fast-paced work environment with opportunities for growth and development
  • Paid vacation up to 3 weeks and holidays for full-time employees
  • Medical, dental, and vision plans
  • Health savings spending account
  • 401k with matching contributions


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