Operations Supervisor

5 days ago


New York, New York, United States Jackpot Full time
Job Overview

At Jackpot, we're seeking a diligent and passionate Operations Supervisor to serve as our operational shift lead, supervise our Operations Associates, and act as additional support to our Operations Manager. This role is non-exempt, based on-site in our Brooklyn, NY location.

Key Responsibilities:

  • Lead and ensure successful day-to-day lottery processing operations by overseeing and training a team of Operation Associates, proactively making recommendations for operational improvements, and providing general technical support.
  • Serve as the first point of contact for our Operations Associates and support escalations in the absence of the Operations Manager, including facility issues, product outages, and staffing gaps.
  • Support back-end operations and general quality control by maintaining ticket equipment, ensuring the integrity and streamlining of processes, and monitoring execution of processes by team members.
  • Prepare SOS (Start of Shift) & EOS (End of Shift) reports on a daily, weekly, and monthly basis; report shift performance metrics and escalate issues to Operations Manager.
  • Oversee retail operations, including sales, inventory, cash management, and EOS draw reconciliation.
  • Assist with other various ad-hoc duties and projects as needed.

Requirements:

  • 1-3 years of supervisory/lead experience.
  • Prior experience in retail, warehouse, or restaurant operations.
  • Medium-level technological know-how with the ability to troubleshoot and solve basic technical issues with equipment, operate basic systems and platforms, etc.
  • The ability to lift up to 40 pounds as needed.

About Us:

At Jackpot, we're seeking to change the $100B lottery industry by bringing it into the 21st century through innovation and variety. We're looking to build the world's most user-friendly digital lottery and online gaming platform, leveraging our digital platform and proprietary technology to give customers the ability to play anytime, via a user-friendly mobile app or desktop experience.

What We Offer:

  • $22-$26/hr hourly pay rate.
  • Benefits on par with leading, progressive tech companies.
  • 401(k) program.
  • A commitment to career development, mentorship, and growth.
  • A culture of trust and accountability.

Our Core Values:

  • Decisiveness.
  • Grit.
  • Lifelong Learning.

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