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Senior Customer Support Specialist

2 months ago

Rome, Georgia, United States Circle K Stores, Inc. Full time
Position Overview

We are seeking a dedicated Lead Customer Service Representative to enhance our customer engagement efforts. This role is pivotal in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Oversee daily operations of the customer service team.
  • Provide guidance and support to team members in handling customer inquiries.
  • Develop and implement strategies to improve customer satisfaction.
  • Monitor performance metrics and provide feedback to team members.
Qualifications

The ideal candidate will possess strong leadership skills and a passion for customer service. Experience in a retail environment is preferred.

Why Join Us?

Be a part of a dynamic team that values customer relationships and strives for excellence in service delivery.