IT Support Specialist

3 days ago


Rome, Georgia, United States American Systems Full time
Job Title / Level

IT Help Desk Support Specialist - Ability to obtain Secret Clearance

Clearance Required?

Secret


Job Summary

AMERICAN SYSTEMS is seeking a mission-driven professional with the ability to obtain Secret Clearance, A+ Certificate, and 1-2 years of experience as an IT Help Desk Support Specialist for the federal government to become our next Help Desk Support Specialist on-site in Rome, NY.


Key Responsibilities
  • Receive a competitive compensation and benefits package, to include our Employee Stock Ownership Plan (ESOP).
  • Be part of an empowered culture where you are a key contributor to the success of the company.
  • Be part of a team of highly skilled, driven, and supportive professionals.
  • Continue growing your skills and knowledge.


A Week in the Life of an IT Help Desk Support Specialist

Use software systems engineering and applications skill sets to execute resolutions for service restoral to include root cause analysis reporting.


  • Serve as the first level technician (Tier 1) for customers seeking technical assistance over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Record events and problems and their resolution in the Remedy ticketing system.
  • Follow-up and update customer status and information.


Requirements

The ability to obtain and maintain a Secret Clearance

Minimum of 1-2 years of experience as a Help Desk Specialist

High School Diploma Required

CompTIA A+ certification or equivalent required


About American Systems

Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States.

We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide.

Through our focus on quality, strong cultural beliefs, and innovation, we deliver excellence every day.


Company Awards

Forbes National Best Midsize Companies 2021

Energage National Best Workplaces, National 2021

Washington Post Best Workplaces, 2021


Veteran Hiring Awards

U.S. Department of Labor Hire Vets Medallion

BEST FOR VETS by Military Times

TOP 10 MILITARY FRIENDLY COMPANY


Compensation and Benefits

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners.

The salary range for this position is $25.00 Hr.

Actual compensation will be determined based on several factors permitted by law.


AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

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EOE Minorities/Women/Disabled/Veterans/Gender Identity/Sexual Orientation



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