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IT Relationship Manager

1 month ago

Richmond, Virginia, United States RICEFW Technologies Full time
Job Title: IT Customer Relationship Manager

Are you a strategic thinker with excellent communication skills? Do you have experience working in Information Technology and building relationships with business partners? We are seeking an IT Customer Relationship Manager to join our team at RICEFW Technologies.

Job Summary:

The IT Customer Relationship Manager will be responsible for building and maintaining relationships with assigned business partners, managing escalations, and coordinating work with project managers and service managers. The ideal candidate will have a strong understanding of ITD engagement and service or product delivery, as well as experience working in a hybrid role.

Key Responsibilities:
  • Meet with and communicate directly with Agency leadership on a routine basis.
  • Work closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
  • Partner with Districts to act as a point of focus/resource for IT management, escalations, and coordination.
  • Develop and maintain a multi-year business capability roadmap with business and Enterprise Architecture.
  • Build and maintain relationships with assigned business partners.
  • Interface with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
  • Identify opportunities for new services, service improvements, and technical innovation to meet business needs.
  • Oversee the management of business partner expectations as related to ITD engagement and service or product delivery.
  • Manage escalations related to technology procurements, projects, and service delivery requests.
  • Identify, champion, and communicate customer needs.
  • Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
  • Support continued compliance with VDOT and VITA policies, standards, and guidelines.
Requirements:
  • Bachelor's degree or six (6) years or more of related experience in a role within Information Technology.
  • Experience working in Information Technology, including knowledge of SDLC, Agile Methodology, and Technology Procurements.
  • Strong communication skills in writing, speaking, and presenting with leadership of all levels.
  • Ability to listen, build rapport, and develop credibility as a strategic partner.
  • Skilled at conflict negotiation and resolution; experience dealing with difficult customers.
  • Ability to share-ownership and drive results as a team.
  • Ability to connect strategy to execution; strategic thinker.
  • Experience in Product Line planning, development, and management.
  • Understanding of VDOT's Organization Structure, including Districts and Central Office.
Desired Skills:
  • BRMP Certification.

We are an equal opportunity employer and welcome applications from diverse candidates. Please note that this is a hybrid role, requiring at least 2 days of onsite work in Richmond, VA. If you are a strategic thinker with excellent communication skills and experience working in Information Technology, please submit your application.