Care Team Representative
3 weeks ago
At Sedgwick, we're passionate about delivering exceptional service to our customers and colleagues alike. As a Care Team Representative, you'll play a vital role in providing empathetic support to those in need, while also developing your skills and growing your career.
What You'll Do
- Provide top-notch customer service to external customers and internal support to your assigned team.
- Act as a liaison between customers and team members, directing calls to the right escalation path when needed.
- Document phone calls and track progress according to standard processes.
- Educate customers about processes, timelines, and status of inquiries via multiple communication channels.
- Resolve issues with one call/one-person responses.
- Investigate customer feedback and track trends.
- Assist in developing corrective/preventative actions.
- Perform administrative tasks.
What You'll Get
- A comprehensive training program to help you succeed in your role.
- An assigned mentor and manager to guide you on your career journey.
- Career development and promotional growth opportunities.
- A diverse and comprehensive benefits package, including medical, dental, vision, 401K, PTO, and more.
Ready to Make a Difference?
Apply now and take the first step towards a rewarding career at Sedgwick.
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