Care Team Representative

3 weeks ago


Dublin, Ohio, United States Sedgwick Full time
Unlock Your Potential

At Sedgwick, we're passionate about delivering exceptional service to our customers and colleagues alike. As a Care Team Representative, you'll play a vital role in providing empathetic support to those in need, while also developing your skills and growing your career.

What You'll Do
  • Provide top-notch customer service to external customers and internal support to your assigned team.
  • Act as a liaison between customers and team members, directing calls to the right escalation path when needed.
  • Document phone calls and track progress according to standard processes.
  • Educate customers about processes, timelines, and status of inquiries via multiple communication channels.
  • Resolve issues with one call/one-person responses.
  • Investigate customer feedback and track trends.
  • Assist in developing corrective/preventative actions.
  • Perform administrative tasks.

What You'll Get
  • A comprehensive training program to help you succeed in your role.
  • An assigned mentor and manager to guide you on your career journey.
  • Career development and promotional growth opportunities.
  • A diverse and comprehensive benefits package, including medical, dental, vision, 401K, PTO, and more.

Ready to Make a Difference?
Apply now and take the first step towards a rewarding career at Sedgwick.

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