Care Team Liaison

4 weeks ago


Dublin, Ohio, United States Sedgwick Full time
About the Role

Sedgwick is seeking a highly motivated and empathetic Care Team Representative to join our team. As a Care Team Representative, you will play a critical role in providing exceptional service to our customers, displaying empathy and resolving issues with one call/one person response.

Key Responsibilities
  • Provide excellent customer service to external customers and internal support to an assigned team.
  • Act as a liaison between customers and team members, directing calls to appropriate escalation paths as needed.
  • Provide detailed notes on phone calls and track and code documentation according to standard processes.
  • Educate and inform customers about processes, timelines, and status of inquiries via multiple communication channels.
  • Resolve issues with one call/one-person responses.
  • Investigate customer feedback and track trends.
  • Assist with developing corrective/preventative actions.
  • Perform administrative tasks.
Qualifications
  • High school diploma or GED required.
  • Strong oral and written communication skills, computer literate, including Microsoft Office, organizational skills required.
  • PC literate, including Microsoft Office products, Windows environment.
  • Must meet minimum typing requirements.
  • Clerical or customer service experience or equivalent combination of education and experience preferred.
About Sedgwick

Sedgwick is a world-class organization that values its employees and provides a comprehensive benefits package, including medical, dental, vision, 401K, PTO, and more. We offer a diverse and inclusive work environment, career development opportunities, and a supportive team.

Application Process

You will complete a recorded video interview as part of our application process. Upon completion of the video interview and application submission, you will receive an email confirmation that your application was successfully completed. If you do not receive an email notification, please log back into your candidate account and submit your application. Our team will give careful consideration while reviewing your application and information you provided against the position's criteria. If there is mutual interest, we will contact you directly.



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