Healthcare Support Specialist

1 week ago

Salem, Massachusetts, United States North Shore Community Health Inc Full time
Job Overview

Position Summary:

North Shore Community Health Inc. is a prominent entity in the realm of community healthcare services. Under the supervision of the Clinical Nurse Manager, the Medical Assistant plays a vital role in supporting healthcare providers, including physicians, nurse practitioners, and behavioral health specialists, during patient consultations. This position encompasses a blend of administrative, clinical, and laboratory responsibilities, requiring an active engagement in team operations and a commitment to continuous process enhancement.

About North Shore Community Health Inc.

North Shore Community Health Inc. is dedicated to delivering compassionate and comprehensive healthcare to the communities it serves. The organization is committed to excellence and offers a wide array of services, including:

  • Comprehensive primary care.
  • Dental services.
  • Behavioral health services.
  • Care management.
  • Pharmacy services.
  • Treatment for substance use disorders.
  • Nurse care management.
  • Assistance with insurance enrollment.

With service locations across various health centers, North Shore Community Health ensures accessibility to quality care. The organization also partners with local schools to provide health services, demonstrating its commitment to community health.

As a community-focused healthcare provider, North Shore Community Health values diversity and seeks team members who reflect the varied backgrounds of the communities served. The organization offers a comprehensive benefits package, including health and wellness programs, tuition reimbursement, and loan forgiveness opportunities, aimed at supporting employees from the outset of their careers.

Mission Statement:

North Shore Community Health Inc. is dedicated to fostering healthy communities through exceptional healthcare services.

Core Values:

Accountability: We take our responsibilities seriously and hold ourselves accountable for our actions.

Integrity: We adhere to the highest ethical standards, ensuring honesty and respect in all interactions.

Empathy: We strive to understand and appreciate the perspectives of others, fostering a culture of compassion.

Courage: We embrace the strength to advocate for our beliefs and face challenges with confidence.

Respect: We prioritize the dignity and needs of our patients, providing care that is responsive and considerate.

Commitment: We are dedicated to the health and well-being of our community, aligning our actions with our mission and values.

Equal Employment Opportunity:

North Shore Community Health Inc. is an equal opportunity employer, committed to creating a diverse workforce that reflects the communities we serve.

Key Responsibilities:

  • Deliver exceptional customer service to both internal and external stakeholders.
  • Conduct patient screenings following established protocols.
  • Prepare necessary documentation for referrals.
  • Provide translation services as required.
  • Assist in the setup for medical procedures.
  • Obtain tests as outlined in the Medical Assistant competency checklist.
  • Engage in hospital discharge and emergency room tracking.
  • Maintain cleanliness and organization of examination rooms.
  • Perform quality assurance tasks as needed.
  • Manage inventory control and sterilization statistics.
  • Respond to phone calls and electronic messages as necessary.
  • Schedule patient appointments as required.
  • Ensure compliance with HIPAA regulations to maintain patient confidentiality.
  • Assist with document management tasks.
  • Support the patient care team with additional duties as assigned.

Qualifications:

  • Completion of a Medical Assistant program.
  • Two years of experience in a community or outpatient care setting.
  • Willingness to complete Basic Life Support (CPR) training.
  • Ability to collaborate effectively within a team environment.
  • Flexibility regarding work assignments.
  • Strong communication and interpersonal skills.
  • Bilingual skills, particularly in Spanish or Portuguese, are advantageous.
  • Current vaccinations for pertussis and tetanus.
  • Proficiency in Microsoft Office Suite and familiarity with GE Centricity is a plus.

This role is primarily administrative but requires mobility and the ability to travel between various locations as needed. Compliance with annual vaccination and health screening requirements is mandatory for all employees.

North Shore Community Health Inc. is committed to fostering a diverse workforce. We encourage individuals who may not meet every requirement to apply, as your unique skills may be a valuable addition to our team.

Living in the North Shore:

With locations in multiple communities, North Shore Community Health offers access to the scenic beauty and cultural richness of New England's North Shore.

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