Healthcare Support Specialist

1 week ago

Salem, Massachusetts, United States North Shore Community Health Inc Full time
Job Overview

Position Summary:

North Shore Community Health Inc. is a leading organization in the provision of community healthcare services. Reporting directly to the Clinical Nurse Manager, the Medical Assistant plays a vital role in supporting healthcare providers, including physicians, nurse practitioners, and behavioral health specialists, during patient consultations. This position encompasses a variety of administrative, clinical, and laboratory responsibilities, with an emphasis on continuous improvement and teamwork.

About North Shore Community Health Inc.

North Shore Community Health Inc. is dedicated to delivering compassionate and comprehensive healthcare to the communities we serve. Our organization is committed to excellence and offers a wide range of services, including:

  • Primary care services.
  • Dental care.
  • Behavioral health services.
  • Care management.
  • Pharmacy services.
  • Treatment for substance use disorders.
  • Nurse-led care management.
  • Assistance with insurance enrollment.

We operate multiple service locations, ensuring accessibility to care for all community members. Our outreach extends to school-based health centers, collaborating with local educational institutions to provide essential behavioral health services.

As a community-focused healthcare provider, we embrace diversity and value the contributions of our staff. We offer a comprehensive benefits package that includes health and wellness programs, tuition reimbursement, and loan forgiveness opportunities, among other attractive perks.

Mission Statement:

Our mission is to foster healthy communities by delivering exceptional healthcare to everyone.

Core Values:

Accountability: We take our responsibilities seriously and are committed to transparency and ownership of our actions.

Integrity: We uphold the highest ethical standards in all our interactions, ensuring honesty and respect.

Empathy: We strive to understand and appreciate the perspectives of others, fostering compassionate care.

Courage: We embrace challenges and take calculated risks to advocate for our beliefs and values.

Respect: We prioritize the dignity and needs of our patients, providing care that is responsive and considerate.

Commitment: We are dedicated to the health and well-being of our community, aligning our actions with our mission and values.

Key Responsibilities:

  • Deliver exceptional customer service to both internal and external stakeholders.
  • Conduct patient screenings following established protocols, including assessments of vital signs and health history.
  • Prepare necessary documentation for referrals and coordinate translation services as required.
  • Assist in clinical procedures and maintain compliance with established competencies.
  • Manage electronic medical records and ensure the confidentiality of patient information.
  • Maintain cleanliness and organization of examination rooms and medical supplies.
  • Engage in quality assurance activities and maintain accurate inventory records.
  • Support patient communication through various channels, including scheduling and follow-up.

Qualifications:

  • Completion of a Medical Assistant program.
  • A minimum of two years of experience in a community health or outpatient care setting.
  • Certification in Basic Life Support (CPR) is preferred.
  • Ability to work collaboratively within a team environment.
  • Strong communication skills, with bilingual proficiency in Spanish or Portuguese being advantageous.
  • Proficiency in Microsoft Office Suite and familiarity with electronic health record systems is a plus.

This role requires mobility and the ability to commute between various locations. All employees must comply with vaccination requirements as part of their employment conditions.

At North Shore Community Health Inc., we are committed to building a diverse workforce. We encourage candidates from all backgrounds to apply, as your unique skills and experiences may align with our needs.

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