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Freight Operations Manager
2 months ago
This Freight Operations Manager role will be located at the Napoleon, Ohio location and will be responsible for effectively managing all operations within the Freight department. This includes order management, customer service, payload efficiencies, equipment maintenance and driver management. This position requires the flexibility to work 40+ hours per week and weeknights/weekends as required.
Key Responsibilities- Safety Management: Creates a culture of safety and maintains a safe work environment, provides proper PPE & training, rewards safe driving behavior and holds team accountable, completes accident investigations, implements safety improvements, communicates safety opportunities, and immediately addresses safety concerns.
- Staffing and Engagement: Driver hiring, engagement and retention activities. Builds relationships with Freight team, addresses concerns, recognizes achievements, provides performance feedback and development opportunities.
- Service Delivery: Works with manufacturing, sales, and supply chain partners to achieve customer satisfaction. Ensures effective delivery schedule and dispatching performance through management of Route Planner and Freight Administrator (if applicable). Monitors/manages fleet optimization and daily shipping goals via various reports such as speed gauge, log compliance, DOT stop/citation, out of route miles, headcount, driver utilization, payload efficiency, total lbs. shipped, past dues, returns, interplant deliveries, miles per gallon and OTIFNE (on time in full no errors). Partners with maintenance provider to reduce equipment downtime and complete preventative maintenance on tractor & trailer equipment.
- Frontline leadership soft skills such as team building and conflict resolution
- FMCSA and State DOT Requirements
- Proficient in Business Operational Systems, Power BI, and Microsoft Office Suite applications
- Familiar with complexity of dispatching loads with internal prioritization and external demand
- Communicates effectively to internal and external partners
- Takes initiative and applies previous learnings to new situations
- Strong organizational skills with high attention to detail
- College degree required or equivalent experience with HS diploma
- 5-10 years in Transportation/Freight Management with supervisory experience