VP Collections and Loss Mitigation Leader

1 month ago

Fort Wayne, Indiana, United States Financial Staffing Resources, Ltd. Full time
Job Summary

Financial Staffing Resources, Ltd. is seeking a seasoned professional to lead our client's collections and loss mitigation efforts. As the VP Collections and Loss Mitigation, you will be responsible for developing and implementing strategies to minimize losses while maintaining exceptional member service standards.

Key Responsibilities
  • Stay abreast of industry trends to proactively reduce delinquencies, repossessions, foreclosures, and charge-offs.
  • Assess staffing needs and build a high-performing team of skilled negotiators within the Collections, Bankruptcy, and Recovery departments.
  • Recruit, hire, train, and develop employees while ensuring professional growth, cross-training, and employee retention.
  • Conduct employee performance reviews, manage disciplinary actions, and determine merit increases based on performance.
  • Utilize data and metrics to inform decision-making, refine strategies, and identify improvement opportunities within collections.
  • Oversee budgeting, forecasting, and financial analysis related to collections, while developing strategies to minimize bad debt and optimize recovery rates.
  • Manage loss mitigation efforts, including repossessions and legal referrals, and ensure all activities comply with corporate policies.
  • Supervise legal support functions, such as filing lawsuits and responding to garnishments.
  • Develop processes for monitoring employee performance, documentation, and call quality, ensuring goals and objectives are met.
  • Regularly review delinquency reports to ensure the efficiency of collection strategies, making adjustments as needed based on changing conditions.
  • Ensure compliance with the Texas Collection Act and other applicable debt collection laws in all member interactions.
  • Handle escalated member issues and resolve complaints when necessary.
  • Collaborate with the Chief Operations and Chief Lending Officers to set and meet monthly departmental goals.
  • Optimize current technology and explore new solutions to improve efficiency and collection efforts.
  • Coordinate with finance, sales, and branch leadership to address trends and challenges.
  • Develop creative, compliant strategies to reduce delinquency and charge-offs.
  • Perform other duties as assigned.
Qualifications
  • Must have experience in a call center, banking, and collections environment.
  • In-depth knowledge of credit union lending programs, policies, and default enforcement clauses.
  • Positive attitude, adaptability, and willingness to embrace change.
  • Strong understanding of loan policies and procedures.
  • Ability to work independently or within a team environment.
  • Excellent judgment, problem-solving skills, and discretion in handling sensitive matters.
  • Strong communication skills with the ability to collaborate with senior leadership across the organization.
  • Strong analytical abilities to prioritize and meet deadlines.
  • Previous experience in collections, repossessions, remarketing, negotiations, bankruptcy, and regulatory compliance is required.
Education and Experience
  • Bachelor's degree or higher preferred.
  • Minimum 5 years of related experience required.

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