Service Team Member in Hospitality

3 weeks ago


Fredonia, United States Notgoingtouni Full time

Customer Service Associate in Hospitality

Join a renowned charity and social enterprise committed to fostering connections between individuals and the great outdoors, culture, and heritage through exceptional hostel experiences. Our organization operates various hostels and activity centers across the country, focusing on creating memorable opportunities for all, particularly young individuals. We provide not only enjoyable holidays and short getaways but also educational residentials, group excursions, and a range of volunteering initiatives.

Our Core Values and Workplace Culture

At the heart of our mission is the belief that our services should be accessible to everyone. To realize this vision, we prioritize building a diverse workforce that mirrors the communities we engage with. We are dedicated to promoting equity, diversity, and inclusion in every facet of our operations.

Our team members unite under a shared goal: to enhance health, wellbeing, and essential life skills. We cultivate a collaborative environment, adhering to our core values and behaviors encapsulated in the acronym HEART: Helpful, Efficient, Authentic, Respectful, and Team-spirited.

To ensure inclusivity, we gather equality information during both the recruitment and onboarding processes.

Communication and Inclusivity

We recognize that communication can take various forms, including sign language and other adaptations for individuals with hearing impairments or speech and language challenges.

We encourage candidates with personal experiences that can enrich our understanding and approach, particularly those who have faced diverse personal or professional challenges.

Personal Experiences

Such experiences may encompass protected characteristics, socioeconomic background, educational history, personal challenges like financial difficulties, caregiving responsibilities, health issues, hobbies, community involvement, and interests.

Application Process

To apply for a position with us, candidates must submit an updated CV along with a completed application form.



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