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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Lake Shore Savings Bank. As a key member of our banking team, you will be responsible for providing exceptional customer service, ensuring a positive banking experience for our customers, and promoting our products and services.
Key Responsibilities:
- Customer Service: Provide prompt and courteous service to customers, responding to their inquiries and resolving any issues in a timely and professional manner.
- Product Knowledge: Maintain a thorough understanding of our banking products and services, including deposit and loan options, to effectively promote and sell to customers.
- Relationship Building: Develop and maintain strong relationships with customers, understanding their financial needs and providing personalized solutions to meet those needs.
- Branch Operations: Assist with daily branch operations, including cash handling, balancing, and maintaining a clean and organized workspace.
- Team Collaboration: Work collaboratively with other banking team members to achieve sales and customer service goals, sharing knowledge and best practices to drive success.
- Professional Development: Participate in ongoing training and professional development opportunities to enhance skills and knowledge, staying up-to-date on industry trends and regulatory requirements.
Requirements:
- Education: High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
- Experience: 1-2 years of customer service or banking experience, with a strong focus on sales and relationship building.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Certifications: Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) certifications required.
What We Offer:
- Competitive Salary: A competitive salary and bonus structure, based on individual and team performance.
- Benefits: A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Professional Development: Ongoing training and professional development opportunities, to enhance skills and knowledge and stay ahead in the industry.
