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Operations Director

1 month ago

Bismarck, North Dakota, United States Wingate Inn Bismarck, ND Full time
Operations Manager Job Description

Wingate Inn Bismarck, ND is seeking a skilled Operations Manager to oversee the daily operations of our hotel. As a key member of our team, you will be responsible for ensuring exceptional customer service, managing front office and housekeeping operations, and maintaining a high level of quality and efficiency.

Key Responsibilities:
  • Customer Service: Provide warm and knowledgeable service to guests, ensuring their stay is comfortable and enjoyable.
  • Front Office Operations: Manage the front desk, including check-in, check-out, and room assignments.
  • Housekeeping Operations: Oversee the cleaning and maintenance of guest rooms and public areas.
  • Team Management: Supervise and train front office and housekeeping staff to ensure excellent service and quality standards.
  • Problem-Solving: Resolve customer complaints and issues in a professional and timely manner.
Requirements:
  • Education: High School diploma or equivalent.
  • Experience: Previous experience in hotel operations, customer service, or a related field.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and strong attention to detail.
Benefits:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Team-Driven Culture: A team-driven culture that values collaboration and excellence.