Hotel Operations Director

3 weeks ago


Bismarck, North Dakota, United States Wingate Inn Bismarck, ND Full time

The Wingate Inn Bismarck, ND is currently seeking a highly motivated and experienced Hotel Operations Director to lead our hotel operations team. This is a fantastic career opportunity for individuals who are passionate about delivering exceptional customer service and are looking to advance their hospitality career.

Job Purpose:

The Hotel Operations Director will be responsible for planning and managing the day-to-day operations of the hotel, including front office, housekeeping, laundry, and food and beverage operations. This role will also involve developing and implementing strategies to improve customer satisfaction, quality service, and financial performance.

Key Responsibilities:

  • Manage the hotel's human resources, including recruitment, training, and development of employees.
  • Develop and manage the hotel's budget, business plan, and forecasts to meet or exceed management expectations.
  • Implement company programs, develop local procedures, and manage the hotel's operations to ensure compliance with SOPs, safety regulations, and all other federal, state, and local laws and regulations.
  • Resolve customer complaints in a timely and effective manner to maintain high levels of customer satisfaction.
  • Promote an accident prevention program to minimize liabilities and related expenses.
  • Manage the maintenance and sanitation of the hotel's front and back of house to protect assets, comply with regulations, and ensure quality service and customer satisfaction.

Qualifications and Requirements:

The ideal candidate will have a high school diploma or equivalent, with experience in hotel operations and management. The successful candidate will possess advanced knowledge of the hospitality and business management fields, with strong communication, problem-solving, and leadership skills.

Salary:

The salary for this role is estimated to be around $60,000 - $80,000 per annum, based on the hotel's location in Bismarck, ND and the level of experience required for the role.

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Flexible scheduling and work-life balance
  • Access to employee assistance programs and wellness initiatives

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their experience and qualifications for the role. We thank all applicants for their interest; however, only those selected for an interview will be contacted.


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