Customer Service Associate

5 days ago


Los Alamos, New Mexico, United States Enterprise Bank and Trust Full time

Job Title: Customer Service Representative - Financial Services

Job Summary:

The Customer Service Representative - Financial Services serves as the front-line customer service associate for Enterprise Bank and Trust. This role is responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Provide outstanding customer service and maintain client relationships
  • Assist customers in opening new accounts and making product recommendations
  • Conduct teller transactions and balance cash drawer
  • Greet clients and answer incoming calls
  • Participate in training programs to acquire additional job knowledge and skills
  • Operate standard office equipment and maintain high accuracy in tasks

Requirements:

  • Strong interpersonal and customer service skills
  • Ability to maintain confidentiality and work well with others
  • Good phone voice and professional appearance
  • Knowledge of bank operations, products, and services
  • High school diploma and minimum of one year banking experience

Computer and Software Skills:

  • Skilled in Microsoft Office applications
  • Data entry and typing skills
  • Knowledge of banking software (preferred)

Certificates, Licenses, and Registrations:

  • Notary License

Equal Opportunity Statement:

Enterprise Bank and Trust is committed to equal opportunity for all qualified applicants and to managing business and community relationships in ways that positively impact associates, clients, and diverse communities.



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