Customer Service Representative

4 weeks ago


Los Alamos, New Mexico, United States Enterprise Bank and Trust Full time

Job Summary:

The Customer Service Representative - Financial Services is the primary point of contact for clients at Enterprise Bank and Trust. This role involves handling customer inquiries, resolving issues, and providing exceptional service to maintain a positive client experience.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and in-person
  • Resolve customer complaints and issues in a timely and professional manner
  • Provide product and service recommendations to clients
  • Process transactions and maintain accurate records
  • Participate in training programs to enhance job knowledge and skills

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Knowledge of banking products and services
  • High school diploma and minimum of one year banking experience

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Collaborative and dynamic work environment


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