Patient Care Coordinator

2 weeks ago

East Amherst, United States Horizon Health Services Full time

Company Overview

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At Horizon Health Services, we are committed to providing high-quality patient care in a supportive and team-based environment. Our organization is dedicated to making a difference in the lives of our patients and their families.

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About the Role

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We are seeking an experienced Patient Care Coordinator to join our team in East Amherst, NY. As a key member of our outpatient clinics, you will play a vital role in ensuring the smooth delivery of patient care services.

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Job Summary

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The Patient Care Coordinator will be responsible for welcoming all visitors to create an exceptional patient experience with every interaction. This includes working in a fast-paced environment, interacting with patients seeking mental health and substance use treatment, and utilizing electronic platforms to manage scheduled appointments and other administrative duties.

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Key Responsibilities:

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  • Welcome all visitors to create an exceptional patient experience with every interaction.\
  • Work in a demanding, fast-paced environment that is frequently adapting to industry standards.\
  • Interact with patients seeking mental health and substance use treatment.\
  • Utilize electronic platforms to manage scheduled appointments and other administrative duties.\
  • Support the day-to-day needs of our clinical and medical staff.\
  • Creative problem-solving to support the overall operations of the clinic.\
  • Coordinate transportation needs and communicate with referral sources from courts, schools, and hospitals.\
  • Assist with medication refill requests and prepare charts and records as needed.\
  • Manage and triage administrative responsibilities using supplemental technologies to support patient and clinical care.\
  • Develop and maintain accurate and detailed records of patient interactions and outcomes.\
  • Promote a positive and respectful work environment that fosters open communication and teamwork.\
  • Maintain confidentiality and adhere to HIPAA guidelines at all times.\\
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Requirements and Qualifications

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To be successful in this role, you will need:

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  • A high school diploma or equivalent.\
  • 2+ years of experience in customer service or behavioral health.\
  • Excellent communication and interpersonal skills.\
  • Ability to work in a fast-paced environment and prioritize multiple tasks effectively.\
  • Proficiency in electronic platforms and software applications.\
  • Demonstrated ability to work collaboratively as part of a team.\
  • Familiarity with HIPAA guidelines and regulations.\\
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Benefits and Perks

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We offer a competitive compensation package that includes:

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  • $17.55-$18.55 per hour (dependent on experience).\
  • 401(k) and profit-sharing programs.\
  • Student loan assistance program.\
  • Paid time off and paid holidays.\
  • Ongoing training and professional development opportunities.\\
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Why Work for Horizon Health Services?

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At Horizon Health Services, we pride ourselves on creating a work environment that values diversity, equity, inclusion, and belonging. We strive to advance equity, racial justice, and equal opportunity for all employees and patients. Our commitment to being an anti-racist organization drives our work every day.

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We believe in fostering a culture of continuous learning and growth, offering regular trainings, workshops, and conferences to support the development of our employees. Our goal is to empower each employee to reach their full potential and contribute to the success of our organization.

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If you are passionate about delivering exceptional patient care and are eager to join a dynamic team, we encourage you to apply for this exciting opportunity. Thank you for considering a career with Horizon Health Services

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