Technical Support Expert

9 hours ago


Palo Alto, California, United States ArrowCore Group Full time
Job Overview:

ArrowCore Group is seeking a Technical Support Expert to join our team in Palo Alto, CA. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring the smooth operation of our technical infrastructure, and driving innovation in our technology ecosystem.

Responsibilities:

  • Provide first-level contact and resolve user issues via the help desk system or in-person support for macOS, Windows, and ChromeOS platforms
  • Troubleshoot and resolve hardware, software, and networking issues for end-users across different operating systems
  • Support and train users on Rippling for HR management, GSuite for productivity, Slack for communication, and Tailscale for secure network access, ensuring compatibility and optimal performance on various OS platforms
  • Manage user accounts, permissions, and access rights across supported systems
  • Collaborate with other IT team members to plan and execute projects effectively

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or equivalent experience
  • 5+ years of experience in IT support, preferably in a tech-focused company, supporting macOS, Windows, and ChromeOS
  • Strong understanding of network configurations and troubleshooting across various platforms
  • Excellent communication and interpersonal skills to interact with users at all levels

Estimated Salary: $130,000 - $160,000 per year, depending on experience



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