Data Transformation Expert

5 days ago

Palo Alto, California, United States Prophecy Full time

We are seeking a highly skilled Data Transformation Expert to join our team at Prophecy, a data copilot company that accelerates AI and analytics by delivering clean, trusted, and timely data.

About Prophecy

Prophecy is the go-to solution for Fortune 500 enterprises in banking, insurance, healthcare & life sciences, and technology. Our cutting-edge technology enables all data users to develop, deploy, and observe data pipelines on cloud data platforms. With tens of thousands of data pipelines delivering massive volumes of data for AI and analytics, we are the trusted partner for the most demanding workloads.

Backed by top VCs and investors, including Insight Partners, SignalFire, Databricks, and JPMorgan Chase, we are on a once-in-a-lifetime journey to revolutionize the way data engineering is done. Be part of it

About the Role

This is an amazing opportunity to be an early engineer in a high-growth, high-potential startup. You will work with a dynamic team of engineers who take pride in solving complex problems. We're seeking A-players to work with A-players in a fast-paced and unstructured startup environment.

Key Responsibilities
  • Troubleshoot and resolve complex customer issues related to the Prophecy IDE
  • Assist with issues around third-party integrations with the Prophecy environment
  • Reproduce customer bugs in production and sandbox environments to capture additional context, build documentation, and better understand the root cause
  • Set clear expectations with customers on the next steps and then meet or exceed them
  • Surprise and delight customers, even when problems are not solved quickly
  • Provide best practices guidance and support for solutions developed by customers using Prophecy IDE
  • Deliver proactive suggestions for improving performance and efficiency in customer-specific environments
  • Demonstrate a true sense of ownership and coordinate with engineering to achieve timely resolution of customer issues and requests
  • Participate in the creation and maintenance of company documentation and knowledge articles
  • Be a true proponent of customer advocacy
  • Be a team player and coach other team members as needed
  • Develop and maintain advanced knowledge of Prophecy IDE architecture and administration
  • Support customers and other customer support team members via chat, email, and video conference
Requirements
  • 4+ years of experience troubleshooting and supporting B2B large enterprise applications
  • Advanced skills in Spark
  • Strong work experience in production issue resolution
  • You have built managed and maintained all aspects of ETL including development, bug fixing, monitoring, and debugging of jobs
  • Expert in Spark architecture and experience with Databricks/Snowflake environment configuration and management
  • Experience with Git and CI/CD technologies
  • Technology experience in SQL, Databricks/Hadoop/Spark Experienced in a variety of tools and products including Snowflake, BigQuery, Azure, Hadoop, CDP, etc.
  • You have experience of 'hands-on' technical support and escalation (through Incident, Change, and Problem Management procedures) and ensure that SLAs are achieved, whilst also looking for ways to improve the day-to-day product delivery
  • Excellent verbal and written communication skills in English
  • The ability to break down complex technical concepts and communicate them to stakeholders verbally and in writing
  • Have a creative attitude toward problem-solving
  • Entrepreneurial spirit, priding yourself on getting things done with a high level of quality
  • Desire to work in a fast-paced and unstructured startup environment
  • Bachelor's Degree in Computer Science or related
Preferred Qualifications
  • Full-stack Data platform knowledge
  • Good knowledge of cloud, on-prem, and service architecture in multi-region setups
  • Familiarity with OAuth/OIDC and IAM technologies
  • Experience creating queries, alerts, and monitors in Grafana, Datadog, or similar tools
  • Experience developing pipelines in Prophecy IDE
Benefits and Perks
  • Prophecy covers 99% of employee health insurance and 75% for dependents
  • Very competitive compensation - $120,000 per year
  • We offer $200 per month towards wellness, classes, gyms, massages, facials, and more
  • Celebrate your birthday and anniversary with a day off
  • Flexible PTO
  • Prophecy provides employees with a $500 professional development reimbursement every year
  • Company-sponsored Long Term Disability and Life Insurance
  • FSA/HSA
  • Ability to have your fingerprint on an innovative platform
  • End-to-end ownership of your projects
  • And more

*Benefits and perks may vary per country

Our Commitment to Diversity and Inclusion

We are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Prophecy are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, political affiliation, race, religion, sexual orientation, socio-economic status, and any other protected characteristics.

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