Technical Solutions Consultant

2 days ago

Palo Alto, California, United States Assured Full time

About Assured

"At Assured, we're revolutionizing insurance by modernizing claims processing. This complex process, often manual and time-consuming, costs the industry tens of billions annually. We're committed to creating a better system.">

Our Mission

"We empower large insurers with cutting-edge software solutions, enabling them to succeed in a rapidly evolving technology-driven landscape. From self-service claim filing tools to sophisticated fraud detection systems, we're the driving force behind efficient claims processing for leading insurers worldwide.">

The Role of a Product Solutions Engineer

"This position bridges the gap between our product engineering team, client engagement team, and clients. As a Product Solutions Engineer, you'll play a pivotal role in delivering exceptional customer experiences by providing technical expertise, supporting customized product implementation, and ensuring successful solution adoption. You will work closely with clients to understand their technical needs, configure tailored solutions, and collaborate with internal teams to enhance the overall product offering based on customer feedback.">

Key Responsibilities:

"
  • "
  • Work directly with clients to design, implement, and customize product solutions aligned with their business requirements."
  • Provide comprehensive technical support to clients during and after implementation, troubleshooting issues, and guiding them through intricate configurations."
  • Act as a liaison between clients and internal product/engineering teams, sharing customer insights and suggesting improvements to the product."
  • Conduct in-depth technical discovery sessions to comprehend client needs, offering recommendations on optimal solutions."
  • Develop a profound understanding of our product's features, configurations, and customizations to effectively advise clients and facilitate seamless integration."
">

Requirements and Qualifications

"To excel in this role, you should have:"

  • "
  • Experience as a software engineer in a fast-paced startup environment, preferably within a SaaS or B2B software context."
  • Proficiency in Typescript, React, and Node, along with familiarity with APIs."
  • Strong analytical skills to diagnose issues, identify root causes, and provide effective solutions."
  • Excellent verbal and written communication skills, enabling you to explain complex technical concepts to non-technical clients."
  • Demonstrated commitment to delivering outstanding customer experiences and building strong, productive relationships with clients."
  • Ability to manage multiple client projects simultaneously, ensuring timely delivery and quality standards are met."
">

Compensation and Benefits

"We offer a competitive compensation package, including:"

  • "
  • A salary range of $180,000 - $200,000 per year."
  • Comprehensive healthcare options, including multiple medical plans with an HSA option and minimal out-of-pocket expenses."
  • Dental and vision insurance to protect your well-being."
  • Life insurance coverage at no cost to you."
  • Paid time off, including uncapped vacation days and paid holidays."
  • Family leave options for maternity and paternity support."
  • 401(k) contributions from Assured, with a 3% company match, even if you don't contribute."
  • Flexible spending accounts for health and dependent care expenses."
">

Assured's Commitment to Diversity and Inclusion

"At Assured, we believe in equal opportunities for all. We value diversity and do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. If you require accommodations during the application or interview process, please contact us. Our goal is to create an inclusive environment where everyone can thrive.",

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