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Customer Support Specialist

2 months ago

Jacksonville, Florida, United States Catalis Regulatory & Compliance, LLC Full time

About Catalis Regulatory & Compliance, LLC

Catalis is a leading provider of software solutions for government agencies at all levels. Our innovative platform streamlines processes, enhances efficiency, and improves the delivery of public services. We are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

The Opportunity

We are seeking a Customer Support Specialist in Jacksonville, FL to join our growing team. In this role, you will be the primary point of contact for patients interacting with the Medical Marijuana Card Program (MMCP). You will handle incoming calls, process requests, and provide exceptional customer service.

What You Will Do:

  • Serve as the first line of support for patients seeking information or assistance with the MMCP.
  • Respond to inquiries promptly and professionally via phone.
  • Process patient requests accurately and efficiently.
  • Collaborate with internal teams to resolve customer issues.
  • Maintain a positive and helpful demeanor in all interactions.

What You Will Need to Succeed:

  • One year of experience in a call center environment preferred.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong attention to detail and accuracy.
  • Ability to multitask and prioritize effectively.

What We Offer:

  • A dynamic and supportive work environment.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • The chance to make a meaningful impact on the lives of patients.