Customer Support Specialist

5 days ago

Jacksonville, Florida, United States HC Brands Full time
Job Summary: We are seeking a highly skilled Customer Support Specialist to join our team at HC Brands. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via chat and phone.

Key Responsibilities:
  • Respond to customer inquiries in a timely and professional manner.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Collaborate with the fulfillment team to resolve order management issues.
  • Provide accurate and efficient entry of customized orders into our production software system.
  • Maintain a thorough knowledge of our products, services, and systems used to service our customers.
  • Recognize and resolve order issues in a timely manner.
  • Ensure that customers receive their orders on time and shipment targets are met.
  • Act as a strong leader and role model for phone representatives and order management specialists.

Requirements:
  • Love supporting people and delivering exceptional customer experiences.
  • Be good at learning new things, in depth, fast.
  • Have above-average computer literacy and be able to quickly pick up new software systems.
  • Be incredibly organized and able to access and refer to relevant information.
  • Have great written and verbal communication skills.

Benefits: We offer a competitive benefits package, including health, dental, and vision insurance, 8 paid holidays, paid time off, 401(k) plan with company match, 16 paid hours of community service time off, and a 50% employee discount on our products. We also offer a semi-annual incentive bonus program potential if the company achieves its Net Operating Income (NOI) goals.

Equal Employment Opportunity: HC Brands is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives.

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