IT Support Specialist
5 days ago
Job Title: Field Team Member
Job Summary:
Sector 7 LLC is seeking a highly skilled and experienced IT Support Specialist to join our team. As a Field Team Member, you will be responsible for providing top-notch technical support to our clients, both remotely and on-site.
Key Responsibilities:
- Provide timely and accurate technical support to clients via phone, email, and remote desktop connections.
- Perform on-site visits to troubleshoot and resolve technical issues.
- Install, configure, and maintain computer hardware and software.
- Develop and maintain local networks to optimize performance.
- Ensure the security and privacy of networks and computer systems.
- Perform troubleshooting on computer hardware to ensure functionality.
- Install and configure appropriate software and functions according to specifications.
- Assist with the development and maintenance of local networks.
- Utilize ticket system and documentation tools.
- Communicate with customers and proper support channels.
- Consistent, regular, and reliable attendance.
- Ensure that all issues are properly documented and assigned in a technical support ticketing system.
- Perform analysis, diagnosis, and resolution of IT problems that arise.
Requirements:
- 2+ years of experience in IT support or a related field.
- Strong knowledge of computer hardware and software.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Valid driver's license and reliable transportation.
- Ability to lift a minimum of 50lbs.
- CompTIA A+ or Microsoft Certified IT Professional certification preferred.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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