Guest Experience Specialist

3 days ago


Lincoln, Nebraska, United States Courtyard by Marriott Lincoln Full time
About the Role

Courtyard by Marriott Lincoln is looking for a dedicated Guest Experience Specialist to join our team. In this role, you will be responsible for delivering exceptional service to our guests, creating a positive and memorable experience during their stay.

Key Responsibilities:
  • Greet arriving guests, bid farewell to departing guests, and invite them to return, showcasing our hotel's hospitality.
  • Be familiar with all hotel services and features, responding to guest inquiries accurately and efficiently.
  • Communicate parking procedures to guests, ensuring they have a smooth and stress-free experience.
  • Drive Airport Shuttle, providing timely and safe transportation to our guests.
  • Responsible for resolving guest complaints, ensuring their concerns are addressed promptly and professionally.

Estimated Salary: $40,000 - $50,000 per year

Requirements:
  • Experience in a guest contact position, with a focus on delivering exceptional customer service.
  • A valid driver's license with a clean driving record, and ability to drive both automatic and shift manual vehicles.
  • High school diploma or G.E.D, and 21 years of age or older.


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