Parking and Guest Services Associate

3 days ago


Lincoln, Nebraska, United States Courtyard by Marriott Lincoln Full time
Job Description

The Parking and Guest Services Associate is a vital member of our team at Courtyard by Marriott Lincoln. In this role, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities:
  • Greet arriving guests, bid farewell to departing guests, and invite them to return, showcasing our hotel's hospitality.
  • Be familiar with all hotel services and features, responding to guest inquiries accurately and efficiently.
  • Communicate parking procedures to guests, ensuring they have a smooth and stress-free experience.
  • Drive Airport Shuttle, providing timely and safe transportation to our guests.
  • Responsible for resolving guest complaints, ensuring their concerns are addressed promptly and professionally.

Estimated Salary: $35,000 - $45,000 per year

Requirements:
  • Experience in a guest contact position, with a focus on delivering exceptional customer service.
  • A valid driver's license with a clean driving record, and ability to drive both automatic and shift manual vehicles.
  • High school diploma or G.E.D, and 21 years of age or older.


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