Senior CICS Mainframe Systems Programmer

4 weeks ago


Raleigh, North Carolina, United States Ensono Full time

About the Role:

We are seeking a highly skilled CICS TS Mainframe Support Specialist to join our team at Ensono. As a key member of our mainframe support team, you will be responsible for providing premium software support and services to our mainframe clients as they relate to CICS.

Key Responsibilities:

  • Fulfill customer service orders (CSOs) for mainframe z/OS customers in a timely manner as they pertain to CICS TS and related OEM software products.
  • Provide primary support for reported problems related to CICS TS and related OEM software products.
  • Provide support on a 24/7/365 basis and in multiple time zones.
  • Follow procedures for installing OEM software products efficiently and according to best practices and Ensono standards.
  • Work with members of other functional towers in preparing customer partitions for regular operating system upgrade process via a checklist of proactive actions.
  • Provide key support for customer migration services (new customer transitions) as they pertain to CICS TS and related OEM software products.
  • Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
  • In joint cooperation with the Disaster Recovery Services, successfully execute tasks associated with any given customer's disaster recovery plans.

Requirements:

  • Bachelor's degree required and/or equivalent work experience.
  • 10+ years experience on the zSeries (mainframe) platform including "hands on" technical experience (installation and maintenance of products) related to CICS TS and OEM product support.
  • Thorough working knowledge of the capabilities and use of CICS TS and installation and tailoring of CICS TS and as well as CICS TS related OEM products.
  • Thorough working knowledge and experience with the use of IBM's SMP/E.
  • Strong analytical skills and understanding of CICS TS concepts, configuration and tailoring.
  • Thorough working knowledge of products used to monitor performance of CICS TS regions.
  • Must be able to travel/work in Raleigh, NC.

About Ensono:

Ensono is a place where we unleash Associates to Do Great Things for our clients and for your career. This could mean achieving a professional goal, collaborating with your team on an innovative idea, learning a new skill, reaching a wellness milestone, or engaging in your community through volunteer programs. Whatever it means to you, we want Ensono to be the place where you can do great things.

We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location.

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce.



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