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Residential Support Monitor
2 months ago
Position Title: Shelter Monitor
Program: Dolores Street Shelter Program
Compensation: $22 per hour. This is a full-time, non-exempt role. Benefits include medical, dental, vision, long-term disability, life insurance, optional retirement plans, flexible spending accounts, commuter benefits, and generous vacation time including Summer and Winter Recess.
Reporting To: Program Manager
Agency Overview:
Dolores Street Community Services is expanding rapidly, creating numerous new roles across various programs. We invite you to join our dedicated team in serving the community.
Our mission is to promote individual wellness and empower low-income and immigrant communities to foster a more equitable society. As a multi-faceted organization, we aim to enhance lives on a personal level while also driving broader social change through advocacy and community organizing. We collaborate across programs to tackle issues such as homelessness, the scarcity of affordable housing, and the support of immigrant rights, addressing the complex needs of our communities and the root causes of suffering and injustice.
Program Details:
The Dolores Shelter Program (DSP) has been providing assistance to individuals experiencing homelessness since 1982, focusing on the Mission area. DSP operates 108 shelter beds across four locations, serving clients every day of the year. Our staff delivers direct services and referrals to additional programs, striving to help participants break the cycle of homelessness that affects many in our city.
Position Objective:
Under the guidance of the Dolores Shelter Program Manager and the Shelter Manager, Shelter Monitors are tasked with ensuring the smooth operation and security of the shelter facility while supervising guests. All shelters operate seven days a week, and weekend shifts are mandatory.
Key Responsibilities:
- Oversee daily check-in and check-out processes for clients and manage routine operations.
- Meet the physical demands of the role, including staying alert during shifts, lifting up to 30 pounds, navigating stairs and confined spaces, and utilizing standard communication tools.
- Maintain safety and security within the shelter and respond effectively to emergencies.
- Prepare reports for management as needed, utilizing logs, forms, and communication methods.
- Provide emergency shift coverage on short notice when required.
- Complete assigned shifts reliably.
- Participate in mandatory staff meetings and training sessions.
Additional Organizational Responsibilities:
- Conduct business in alignment with the Mission Action Employee Handbook, exercising sound judgment and prioritizing the agency's and community's best interests.
- Operate within the framework of the agency's mission, vision, values, and commitment to diversity, equity, inclusion, restorative justice, trauma-informed practices, and language justice.
- Uphold respect and dignity for every community member.
- Perform other duties as assigned.
Qualifications and Experience:
- Ability to meet the physical demands of the position.
- Proficient written and verbal communication skills in English.
- Commitment to social justice issues and familiarity with the mission and work of Dolores Street Community Services.
- Strong time management skills with the ability to multitask and prioritize effectively.
- Attention to detail and strong problem-solving abilities.
- Bilingual in Spanish and English, with sufficient proficiency for instructions and basic communication (fluency preferred).
- Basic computer skills (MS Word, email).
- A minimum of two years of experience working with low-income, homeless adults or in related fields. Volunteer experience and transferable skills will be considered.
- High School Diploma or equivalent preferred.
Application Process:
Qualified candidates are encouraged to submit their resume, cover letter, salary expectations, and three professional references. We are conducting interviews on a rolling basis until the position is filled. For more information about our organization, please visit our website.
Dolores Street Community Services is an equal-opportunity employer that values lived experience and seeks a diverse pool of applicants. We encourage individuals from various backgrounds, including people of color, women, older adults, members of the LGBTQ community, and individuals with disabilities, to apply.
